How can we help you today? Search Terms of service How do I view the privacy policy and terms of service? Why has my account been disabled? Show all FAQs ( 1 ) Collapse FAQs Editing account How do I access or review data from my activity? How do I add / edit my billing contact information? How do I add / edit my company address details? How do I add / edit my company tax information? How do I change my company information? How do I change my name that I registered with? How do I navigate through the features of PxidaTX? How do I update my profile information like password? How do I upload my profile image or avatar? What happens to my data after I close my account? Where are my account settings? Show all FAQs ( 10 ) Collapse FAQs Registering / login Can I save my login credentials on my browser or device to make login easier? How do I get PxidaTX to resend my email verification? / I can't see my email verification from PxidaTX, how do I resend it? How do I change my password? How do I choose my pricing plan? How do I create an account? How do I get my password, how do I change my email or username? How do I know if I've successfully verified my email address with PxidaTX so I can be sure that PxidaTX has my correct email details? How do I know when I am fully logged out of PxidaTX? How do I log out of the application? How do I navigate through the features of PxidaTX? How do I upload my profile image or avatar? I am receiving a password reset email for the wrong account I cannot locate my account and do not know my username I cannot sign up for an account because my email address already exists I received an email that I created a new account, but I did not sign up for a new account I think my account has been hacked, what should I do? What can I do if a receive a password reset and still cannot log into my account? What can I do if a username is already taken? What can I do if I did not receive a password reset email? What can I do if I have a change in email address or I lose access to it? What can I do if I have forgotten my password? What can I do if my email cannot be found when resetting my password? What do I do if PxidaTX doesn't let me create an account? What do I do with my email verification? What should I do if I've forgotten my password? Show all FAQs ( 24 ) Collapse FAQs Previewing surveys and emails Can I preview my survey before I send it? How do I navigate through the features of PxidaTX? Show all FAQs ( 1 ) Collapse FAQs Payment / billing Do I get charged for a free trail? How do I add / edit my billing contact information? How do I add or change my payment card details for a new pricing plan? How do I add or change my payment card details for my existing pricing plan? How do I change my pricing plan? How do I choose my pricing plan? How do I navigate through the features of PxidaTX? How do I see my plan / what I am paying for PxidaTX? How do I see what I have paid so far? How do I upgrade, change or cancel my account? How long will a refund take if my request has been successful? How will I be charged for my subscription? What forms of payment do you accept? Why is my credit card not working? Show all FAQs ( 13 ) Collapse FAQs Managing surveys How can I see if a survey is draft or active or closed? How can I see the total number of responses I've received for a survey? How can I see the date I created a survey? How can I see the date I last edited a survey? How do I close a survey so that my employees can no longer take it? How do I close my survey? How do I navigate through the features of PxidaTX? I have been prompted to allow PxidaTX to send me notifications. Why should I enable / allow PxidaTX to send me notifications? Show all FAQs ( 7 ) Collapse FAQs Deploying surveys How do I enter the content for my survey reminder emails? How do I publish my survey by sending out by email through PxidaTX? How do I publish my survey with a link that I can share in other applications or on a web page? How do I send out a reminder email for an active survey only to those people who have received but not yet taken the survey? How do I add a title to my survey email invitation? How do I add recipients to my email from a contact list I have created? How do I add text to button within my email that employees need to click on to take my survey? How do I add the email subject in my survey email invitation by email? How do I add the main content to my survey email? How do I change the color of the button within my email that employees need to click on to take my survey? How do I change the content for the button the employee clicks on to take the survey in my active survey email? How do I change the content for the button color the employee clicks on to take the survey in my active survey email? How do I change the content in my active survey email? How do I change the frequency of my survey reminders? How do I change the title in my active survey email? How do I change who sees my survey reminders? How do I create a heading in my survey email invitation? How do I create a subject for my survey reminder emails? How do I edit and delete my email recipient list contact details? How do I edit the header of an active survey email? How do I edit the logo in an active survey email? How do I edit the subject line of an active survey email? How do I manually add email address for employees that I wish to send my surveys to? How do I navigate through the features of PxidaTX? How do I re-use the link of a published survey to post it in new places for my employees? How do I replace the image in my active survey email? How do I select the employees I wish to email based on their department? How do I send my survey to my employees? How do I send out a reminder to take the survey to existing and new employees? How do I upload an image to my survey email invitation? How do I upload my logo in my survey email invitation? How do I view a link for my survey that I can publish or send out? Once I have completed my email design in the "Share My Survey by Email" window how do I preview my email? Once I have previewed my email how do I send it out to employees? Show all FAQs ( 33 ) Collapse FAQs Building surveys Can I edit a live survey? Can I edit survey responses to be anonymous or identifiable? Can I edit survey responses to be anonymous or identifiable? How do I categorize a new survey? How do I change the color and look of my survey? How do I remove conditional from my survey? How do I save a new question I have created in my survey? How do I view the conditional logic in my survey? How do I add a multi-choice question to my survey where the employee can choose only one answer? How do I add a multi-choice question to my survey where the employee can choose as many answers as they want that they think apply to my question? How do I add a multi-choice question to my survey where the employee can select as many answers as they want that apply to the question? How do I add a short description to my survey for my reference? How do I add a title to my survey? How do I add a question to my survey that requires a line of typed text as an answer? How do I add a question to my survey where the employee can answer by choosing from a range of different text answers presented horizontally? (Example Strongly Disagree, Disagree, Neither Agree nor Disagree, Agree, Strongly Agree) How do I add a question to my survey where the employee can answer the question by choosing from a numerical scale? How do I add a question to my survey where the employee can input a long text answer? How do I add a question to my survey where the employee has to answer by selecting an image from a choice of images? How do I add a question to my survey where the employee has to answer with a star rating? How do I add a question to my survey where the employee has to select from a matrix of different answers in rows and columns? How do I add a survey description? How do I add new answer choices for the employee to select from to my questions? How do I ask employees to optionally enter their email address before they complete my survey? How do I build a new survey from an existing template? How do I build a new survey from an existing template? How do I build a new What Matters survey from an existing template? How do I build a survey using a template? How do I build my own survey from scratch? How do I build my own survey without using a template? How do I capture the age of my employees in the survey so I can filter by age in insights? How do I capture the gender of my employees in the survey so I can filter by age in insights? How do I categorize a new survey? How do I change and edit my questions? How do I create a mandatory terms accepted tickbox at the start of my survey for employees to tick before progressing? How do I create a survey? How do I delete a question in my draft survey? How do I find a survey I have created for a specific department? How do I find surveys according to their status (draft, active, closed)? How do I format text differently on a survey? How do I make add conditional logic to my survey? / How do I make my survey skip to a different question based on the answer an employee provides to my last question? How do I make all employees to enter their email address before they complete my survey? How do I make sure an employee has to provide an answer to a question before moving on to a new question and doesn't skip this question? / How do I make answering a question optional? How do I name my survey? How do I navigate through the features of PxidaTX? How do I place a message at the end of my survey? How do I place a welcome message at the start of my survey? How do I preview my survey? / How do I check how employees will see the survey as I build it? How do I remove the need for employees to enter their email address before they complete my survey? How do I search for a specific survey that I know is a draft / active / closed survey? How do I search for a specific survey? How do I select a category for my survey whilst I am building it? How do I select a department from my survey whilst I am building it? How do I send employees to a specific webpage once they have completed the survey? How do I use a What Matters Most survey? How to a copy a question in my draft survey? I can see some example surveys that I haven't built. What are they there for? What is a What Matters Most survey and how will it benefit me? What question types can I use when building a survey? Show all FAQs ( 57 ) Collapse FAQs Adding & managing employee contacts How can I search for an employee? How can I see how my employee contacts I can add on my current package? How can I view my employees in order of when I added their details? How do I add a new department? How do I delete an employee? How do I edit or delete employee contact details as I send out a survey? How do I find a specific employee contact? How do I import a list employees I wish to send a survey to? How do I import employee contact details as I send out a survey by email? How do I manually add employees? How do I navigate through the features of PxidaTX? How do I search for a department? How do I upload my employees' details into PxidaTX? Show all FAQs ( 12 ) Collapse FAQs Accessing survey results How can I view the results of my survey between specific dates? How do I export my insights chart data into Excel? How do I export my survey data to an Excel file? How do I export my survey response data? How do I navigate through the features of PxidaTX? How do I see the results from my What Matters Most survey? / What do the results from a What Matters Most survey look like? How do I see how many people have taken my What Matters Most survey? How do I see how many people have received my What Matters Most survey? How do I see how many people have yet to respond to my What Matters Most survey? How do I see my survey results? How do I view the survey data for a specific question in a horizontal bar chart? How do I view the survey data for a specific question in a pie chart? How do I view the survey data for a specific question in a vertical bar chart? How do I view the survey data for a specific text input question in a word cloud? How do I view my survey results if they are on multiple pages? Show all FAQs ( 14 ) Collapse FAQs Accessing support Does your support team speak my language? How do I access FAQs inside PxidaTX? How do I access frequently asked questions (FAQs)? How do I access help via a support email? How do I check the status of a query or issue? How do I contact support? How do I know when I am fully logged out of PxidaTX? How do I provide feedback on the product and features of the application? How does the chat support work? How quickly will you fix my issues? How quickly will you get back to me? I think my account has been hacked, what should I do? What support services do we offer? What can I do if I have a change in email address or I lose access to it? What do I do if PxidaTX doesn't let me create an account? Why do I see regular news emails from PxidaTX in my inbox? Show all FAQs ( 15 ) Collapse FAQs
