FAQs & support

Terms of service

• How do I view the privacy policy and terms of service?
• Why has my account been disabled?
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Editing account

• How do I access or review data from my activity?
• How do I add / edit my billing contact information?
• How do I add / edit my company address details?
• How do I add / edit my company tax information?
• How do I change my company information?
• How do I change my name that I registered with?
• How do I navigate through the features of PxidaTX?
• How do I update my profile information like password?
• How do I upload my profile image or avatar?
• What happens to my data after I close my account?
• Where are my account settings?
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Registering / login

• Can I save my login credentials on my browser or device to make login easier?
• How do I get PxidaTX to resend my email verification? / I can't see my email verification from PxidaTX, how do I resend it?
• How do I change my password?
• How do I choose my pricing plan?
• How do I create an account?
• How do I get my password, how do I change my email or username?
• How do I know if I've successfully verified my email address with PxidaTX so I can be sure that PxidaTX has my correct email details?
• How do I know when I am fully logged out of PxidaTX?
• How do I log out of the application?
• How do I navigate through the features of PxidaTX?
• How do I upload my profile image or avatar?
• I am receiving a password reset email for the wrong account
• I cannot locate my account and do not know my username
• I cannot sign up for an account because my email address already exists
• I received an email that I created a new account, but I did not sign up for a new account
• I think my account has been hacked, what should I do?
• What can I do if a receive a password reset and still cannot log into my account?
• What can I do if a username is already taken?
• What can I do if I did not receive a password reset email?
• What can I do if I have a change in email address or I lose access to it?
• What can I do if I have forgotten my password?
• What can I do if my email cannot be found when resetting my password?
• What do I do if PxidaTX doesn't let me create an account?
• What do I do with my email verification?
• What should I do if I've forgotten my password?
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Previewing surveys and emails

• Can I preview my survey before I send it?
• How do I navigate through the features of PxidaTX?
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Payment / billing

• Do I get charged for a free trial?
• How do I add / edit my billing contact information?
• How do I add or change my payment card details for a new pricing plan?
• How do I add or change my payment card details for my existing pricing plan?
• How do I change my pricing plan?
• How do I choose my pricing plan?
• How do I navigate through the features of PxidaTX?
• How do I see my plan / what I am paying for PxidaTX?
• How do I see what I have paid so far?
• How do I upgrade, change or cancel my account?
• How long will a refund take if my request has been successful?
• How will I be charged for my subscription?
• What forms of payment do you accept?
• Why is my credit card not working?
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Managing surveys

• How can I see if a survey is draft or active or closed?
• How can I see the total number of responses I've received for a survey?
• How can I see the date I created a survey?
• How can I see the date I last edited a survey?
• How do I close a survey so that my employees can no longer take it?
• How do I close my survey?
• How do I navigate through the features of PxidaTX?
• I have been prompted to allow PxidaTX to send me notifications. Why should I enable / allow PxidaTX to send me notifications?
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Deploying surveys

• How do I enter the content for my survey reminder emails?
• How do I publish my survey by sending out by email through PxidaTX?
• How do I publish my survey with a link that I can share in other applications or on a web page?
• How do I send out a reminder email for an active survey only to those people who have received but not yet taken the survey?
• How do I add a title to my survey email invitation?
• How do I add recipients to my email from a contact list I have created?
• How do I add text to button within my email that employees need to click on to take my survey?
• How do I add the email subject in my survey email invitation by email?
• How do I add the main content to my survey email?
• How do I change the color of the button within my email that employees need to click on to take my survey?
• How do I change the content for the button the employee clicks on to take the survey in my active survey email?
• How do I change the content for the button color the employee clicks on to take the survey in my active survey email?
• How do I change the content in my active survey email?
• How do I change the frequency of my survey reminders?
• How do I change the title in my active survey email?
• How do I change who sees my survey reminders?
• How do I create a heading in my survey email invitation?
• How do I create a subject for my survey reminder emails?
• How do I edit and delete my email recipient list contact details?
• How do I edit the header of an active survey email?
• How do I edit the logo in an active survey email?
• How do I edit the subject line of an active survey email?
• How do I manually add email address for employees that I wish to send my surveys to?
• How do I navigate through the features of PxidaTX?
• How do I re-use the link of a published survey to post it in new places for my employees?
• How do I replace the image in my active survey email?
• How do I select the employees I wish to email based on their department?
• How do I send my survey to my employees? 
• How do I send out a reminder to take the survey to existing and new employees?
• How do I upload an image to my survey email invitation?
• How do I upload my logo in my survey email invitation?
• How do I view a link for my survey that I can publish or send out?
• Once I have completed my email design in the "Share My Survey by Email" window how do I preview my email?
• Once I have previewed my email how do I send it out to employees?
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Building surveys

•  Can I edit a live survey? 
•  Can I edit survey responses to be anonymous or identifiable?
• Can I edit survey responses to be anonymous or identifiable?
• How do I categorize a new survey?
• How do I change the color and look of my survey?
• How do I remove conditional from my survey?
• How do I save a new question I have created in my survey?
• How do I view the conditional logic in my survey?
• How do I add a multi-choice question to my survey where the employee can choose only one answer?
• How do I add a multi-choice question to my survey where the employee can choose as many answers as they want that they think apply to my question?
• How do I add a multi-choice question to my survey where the employee can select as many answers as they want that apply to the question?
• How do I add a short description to my survey for my reference?
• How do I add a title to my survey?
• How do I add a question to my survey that requires a line of typed text as an answer?
• How do I add a question to my survey where the employee can answer by choosing from a range of different text answers presented horizontally? (Example Strongly Disagree, Disagree, Neither Agree nor Disagree, Agree, Strongly Agree)
• How do I add a question to my survey where the employee can answer the question by choosing from a numerical scale?
• How do I add a question to my survey where the employee can input a long text answer?
• How do I add a question to my survey where the employee has to answer by selecting an image from a choice of images?
• How do I add a question to my survey where the employee has to answer with a star rating?
• How do I add a question to my survey where the employee has to select from a matrix of different answers in rows and columns?
• How do I add a survey description?
• How do I add new answer choices for the employee to select from to my questions?
• How do I ask employees to optionally enter their email address before they complete my survey?
• How do I build a new survey from an existing template?
• How do I build a new survey from an existing template?
• How do I build a new What Matters survey from an existing template?
• How do I build a survey using a template? 
• How do I build my own survey from scratch?
• How do I build my own survey without using a template? 
• How do I capture the age of my employees in the survey so I can filter by age in insights?
• How do I capture the gender of my employees in the survey so I can filter by age in insights?
• How do I categorize a new survey?
• How do I change and edit my questions?
• How do I create a mandatory terms accepted tickbox at the start of my survey for employees to tick before progressing?
• How do I create a survey?
• How do I delete a question in my draft survey?
• How do I find a survey I have created for a specific department?
• How do I find surveys according to their status (draft, active, closed)?
• How do I format text differently on a survey?
• How do I make add conditional logic to my survey? / How do I make my survey skip to a different question based on the answer an employee provides to my last question?
• How do I make all employees to enter their email address before they complete my survey?
• How do I make sure an employee has to provide an answer to a question before moving on to a new question and doesn't skip this question? / How do I make answering a question optional?
• How do I name my survey?
• How do I navigate through the features of PxidaTX?
• How do I place a message at the end of my survey?
• How do I place a welcome message at the start of my survey?
• How do I preview my survey? / How do I check how employees will see the survey as I build it?
• How do I remove the need for employees to enter their email address before they complete my survey?
• How do I search for a specific survey that I know is a draft / active / closed survey?
• How do I search for a specific survey?
• How do I select a category for my survey whilst I am building it?
• How do I select a department from my survey whilst I am building it?
• How do I send employees to a specific webpage once they have completed the survey?
• How do I use a What Matters Most survey?
• How to a copy a question in my draft survey?
• I can see some example surveys that I haven't built. What are they there for?
• What is a What Matters Most survey and how will it benefit me?
• What question types can I use when building a survey?
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Adding & managing employee contacts

• How can I search for an employee?
• How can I see how my employee contacts I can add on my current package?
• How can I view my employees in order of when I added their details?
• How do I add a new department?
• How do I delete an employee?
• How do I edit or delete employee contact details as I send out a survey?
• How do I find a specific employee contact?
• How do I import a list employees I wish to send a survey to?
• How do I import employee contact details as I send out a survey by email?
• How do I manually add employees?
• How do I navigate through the features of PxidaTX?
• How do I search for a department?
• How do I upload my employees' details into PxidaTX?
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Accessing survey results

• How can I view the results of my survey between specific dates?
• How do I export my insights chart data into Excel?
• How do I export my survey data to an Excel file?
• How do I export my survey response data?
• How do I navigate through the features of PxidaTX?
• How do I see the results from my What Matters Most survey? / What do the results from a What Matters Most survey look like?
• How do I see how many people have taken my What Matters Most survey?
• How do I see how many people have received my What Matters Most survey?
• How do I see how many people have yet to respond to my What Matters Most survey?
• How do I see my survey results?
• How do I view the survey data for a specific question in a horizontal bar chart?
• How do I view the survey data for a specific question in a pie chart?
• How do I view the survey data for a specific question in a vertical bar chart?
• How do I view the survey data for a specific text input question in a word cloud?
• How do I view my survey results if they are on multiple pages?
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Accessing support

• Does your support team speak my language?
• How do I access FAQs inside PxidaTX?
• How do I access frequently asked questions (FAQs)?
• How do I access help via a support email?
• How do I check the status of a query or issue?
• How do I contact support?
• How do I know when I am fully logged out of PxidaTX?
• How do I provide feedback on the product and features of the application?
• How does the chat support work?
• How quickly will you fix my issues?
• How quickly will you get back to me?
• I think my account has been hacked, what should I do?
• What support services do we offer?
• What can I do if I have a change in email address or I lose access to it?
• What do I do if PxidaTX doesn't let me create an account?
• Why do I see regular news emails from PxidaTX in my inbox?
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